Refund Policy for New Orders

You may also email the VPN Anywhere support team (support@bigblueapple.net) before claiming a refund, as they will be happy to solve any problems that you might encounter.

  • Your refund claim is within 3 days of your new order date.
  • Your account has not been already suspended by VPN Anywhere for any breach of the terms of service.
  • You have not previously claimed a refund under this policy.

If you are in compliance with the above mentioned criteria, then you are entitled to a full refund. Send an email to support@bigblueapple.net stating your VPN username and the reason for cancelling the subscription.

Renewals Refund Policy

Renewal orders are covered with a 3 DAYS MONEY-BACK GUARANTEE. You are entitled to a full refund on a renewal order if all of the following apply:

  • Your refund claim is within 3 days of your renewal date.
  • Your account has not been already suspended by PureVPN for any breach of the terms of service.
  • You have not used more than 1GB of bandwidth i.e. data transfer (total upload and download activity using VPN Anywhere) or you have not exceeded 50 sessions i.e. the number of times you connected to VPN Anywhere services. Whichever comes first.
  • You have not previously claimed a refund under this renewal policy.

For Auto-Recurring Payment

Auto-recurring is an option that appears before ordering the VPN Anywhere subscription. This option allows you to choose between manual or automatic recurring subscriptions. It is beneficial for those who are looking to use PureVPN services on a long term and want to avoid paying manually at the end of every contract period.

If you have selected 'auto recurring' by mistake when ordering the service, you can have it changed or cancelled anytime by contacting the customer services at support@bigblueapple.net during your contract period.

However, if you forgot to change the option to manual or did not know that you were subscribing to auto-recurring terms, you are still entitled to a refund if you fulfill the Renewal Refund Policy criteria.

Important Note For Customers Requesting Refund

VPN Anywhere offer a totally transparent process when it comes to refund policy. We are committed and bound to process refunds if your request is within 3 days from purchase date of VPN Anywhere service. Payments may take up to 30 days to appear in your account depending on your bank, card or payment provider.