You may also email the VPN Anywhere support team (firstname.lastname@example.org) before claiming a refund, as they will be happy to solve any problems that you might encounter.
If you are in compliance with the above mentioned criteria, then you are entitled to a full refund. Send an email to email@example.com stating your VPN username and the reason for cancelling the subscription.
Renewal orders are covered with a 3 DAYS MONEY-BACK GUARANTEE. You are entitled to a full refund on a renewal order if all of the following apply:
Auto-recurring is an option that appears before ordering the VPN Anywhere subscription. This option allows you to choose between manual or automatic recurring subscriptions. It is beneficial for those who are looking to use PureVPN services on a long term and want to avoid paying manually at the end of every contract period.
If you have selected 'auto recurring' by mistake when ordering the service, you can have it changed or cancelled anytime by contacting the customer services at firstname.lastname@example.org during your contract period.
However, if you forgot to change the option to manual or did not know that you were subscribing to auto-recurring terms, you are still entitled to a refund if you fulfill the Renewal Refund Policy criteria.
VPN Anywhere offer a totally transparent process when it comes to refund policy. We are committed and bound to process refunds if your request is within 3 days from purchase date of VPN Anywhere service. Payments may take up to 30 days to appear in your account depending on your bank, card or payment provider.