Terms of Service Page

By using our Services, you are agreeing to these Terms. Please read them carefully as they constitute the Terms and Conditions of a legally binding agreement between you and the company.

When you agree to use our Services, Virtual Private Network ("VPN"), which includes, but is not limited to, the use of our servers, IP addresses, protocols, you authorize us to transmit information using our network, and you agree to accept the Terms with respect to your use of our VPN Services.

Using our Services, even after any change in Terms, you are agreeing to these Terms. If you don't feel comfortable with agreeing to these Terms as they are, please stop using our Services, although we’ll be sorry to see you go.

Your VPN Anywhere Account

Users may be given the opportunity to register via an online registration form to create a User account, (your “Account,”) that may allow you to receive information from us and/or to participate in certain features or access of the Web Site and/or Services. We will use the information you provide in accordance with our Privacy Policy available at http://www.bigblueapple.net/privacy-policy.php.

You are responsible for:

  • Providing current, complete and accurate information , at the time of registration of your VPN Anywhere account, to the best of your knowledge;
  • Maintaining and promptly updating your registration information on the Web Site so that it remains current, complete and accurate;
  • Creating the password at the time of registration. You also acknowledge and agree that we may rely on this password to identify you;
  • All use of your Account, regardless of whether you have authorized such access or use, and for ensuring that all use of your Account complies fully with the provisions of these Terms of Service;
  • Using this account for the exact use as permitted by VPN Anywhere and in accordance with our Fair Usage policy. VPN Anywhere does not put any cap on bandwidth or data usage per user; however, the use of Service is subjected to fair usage. Creating automated or manual VPN sessions in a manner that would impersonate a bot or exerting excessive load on the network that may disturb other users on the network or utilizing substantially excessive bandwidth that exceeds the average user bandwidth usage for an extended duration or the likes, all are considered as unfair usage of the network, unless explicitly allowed by the Company. VPN Anywhere reserves the right to temporarily suspend or permanently terminate users found involved in unfair usage of its services;
  • Keeping your login information confidential. It is strictly prohibited for users to distribute login information without our prior consent, and also for two people to share one Account;
  • Not sharing your login information with your friends;
  • Not using simultaneous/multiple logins from different cities or countries. Multiple logins are only allowed if they are occurring from the same city;
  • Not to sell, trade or transfer that Account to any other person or entity without the Company’s specific permission to do so;
  • Keeping your login ID and password secure for all activities that occur through your Account, including the activities of others and regardless of whether such activities are authorized. You agree to immediately notify VPN Anywhere of any breach or unauthorized use of your Account.

VPN Anywhere Services

Services Fees

Use of the Web Site is free; however, some aspects of the Services may be limited to paying Users with such Service Fees being available at all times on the Web Site as well as at the point of sale. Access to the Services shall be charged the applicable Service Fee, with said Fee to be charged automatically at the time of creation of account, and then according to the “Billing Cycle” from the payment account provided to us upon Account creation, as updated from time-to-time.

Promotion/Discount/Special Offer(s)

VPN Anywhere regularly launches different promotions/discounts/special offers to further facilitate its users. However, a user currently benefiting from a promotion/discount/special offer is automatically disqualified from availing another promotion/discount/special offer during the lifetime of the promotion/discount/special offer being availed by him/her. Furthermore, a user cannot avail a promotion/discount/special offer twice on one Account.

Customer Service

Should you have any questions, comments or concerns regarding the Web Site and/or Services, customer service may be contacted at any time via support@bigblueapple.net. We strive to respond to all customer service inquires within forty-eight (48) business hours. Customer service may also be contacted at any time, 24/7 via the live chat option on the Web Site.

We also provide assistance to our customer remotely. We get the access of our customer’s computer, with their prior permission, to resolve the issue.

Cancellation of Service

Users may cancel their use of the Services at any time via contacting to our Live Chat or via support e-mail at support@bigblueapple.net. No cancellations shall be active until the cancellation request has been granted by a member of our team.

Refund of Services

We have a Refund Policy in place for instances where you or a user is not completely satisfied with our Services. The refund policy is subject to fair use of our Services and compliance to our Terms of Services. To have a detailed look at our Refund Policy, please click http://www.bigblueapple.net/refund-policy.php

Use of the Web Site and/or Service(s) by Minors and/or Children

You affirm that you are at least eighteen (18) year of age and/or over the age of majority in the jurisdiction you reside and from which you access the Web Site and/or Services where the age of majority is greater than eighteen (18) years of age. If you are under the age of eighteen (18) and/or under the age of majority in the jurisdiction you reside and from which you access the Web Site and/or Service, then you are expressly prohibited from accessing the same. You understand and acknowledge that the internet may contain information that may be inaccurate, offensive, indecent, illegal in various jurisdictions, or may be inappropriate for certain. You agree that VPN Anywhere is not liable for providing access to or any damages or losses resulting from such information.

Prohibited Uses of our Web Site and Services

To protect our Services from being misused, abused or to harm someone, we have made some rules that apply to every user equally, regardless of the package plan chosen by them. These rules have been erected solely to ensure that every VPN Anywhere user gets to enjoy complete internet freedom, without harassing or harming any other user, and without abusing our Service. We reserve the right to terminate your use of the Web Site and/or the Services for violating any of the prohibited uses or for any other reason in our sole and exclusive decision.

You specifically agree not to:

  • Use our Web Site and/or Services for any illegal use, such as transmitting any illegal material that would constitute a criminal offense as per the local, state, national or international law or regulation;
  • Use our Web Site and/or Services for the purpose of transmitting spam; to scan ports, open proxies, open relays; sending unsolicited emails in bulk quantities for opt-ins or for advertising/marketing purposes, even if the email is sent/received by another server;
  • Use our Web Site and/or Services to serve pop-ups ads;
  • Use our Web Site and/or Services for attacking in any way, shape or form any other computer or network;
  • Use our Web Site and/or Services to transmit any content that is unlawful, harmful, threatening, abusive, harassing, torturous, or that can be deemed objectionable in a court of law;
  • Use our Web Site and/or Services to harm, threaten, 'stalk' or otherwise harass another person/business;
  • Use our Web Site and/or Services to manipulate headers or forge identifiers in order to disguise the origin of any content transmitted through our Web Site and/or Services;
  • Use our Web Site and/or Services to engage in any form of unsolicited or unauthorized advertising/marketing/promotional activities;
  • Use our Web Site and/or Services to get involved in the transmission of software viruses or malicious software aimed at harming other software/hardware/telecommunications equipment;
  • Use our Web Site and/or Services to disobey any policies/procedures/regulations of networks associated with our Web Site and/or Services;
  • Use our Web Site and/or Services to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information;
  • Use our Web Site and/or Services to knowingly or unknowingly violate any international, governmental, federal, provincial or state regulations, rules, laws, or local ordinances;
  • Use our Web Site and/or Services to promote illegal activities, or provide means for/helping other people commit illegal activities by providing instructional information;
  • Use our Web Site and/or Services for infringe upon or violating our intellectual property rights or the intellectual property rights of others;
  • Use our Web Site and/or Services to promote or incite physical harm or injury against any group or individual, or promote any act of cruelty to animals;
  • Use our Web Site and/or Services to conceal a true recipient email address in furtherance of the violation of the lawful terms of another service;
  • Use our Web Site and/or Services to solicit others to perform or participate in any unlawful acts;
  • Use our Web Site and/or Services to abuse our Web Site and/or Service by scripting and using software to consume more resources than other users over a short period of time;
  • Use our Web Site and/or Services to report a message forwarded normally through the Web Site and/or Service as spam to an organization in a way that implicates the Service as the source of the spam;
  • Use our Web Site and/or Services to create automated or manually excessive connections to get different IPs or for any reason. Excessive connections are a nuisance since they create a bottleneck and choke our network, the price of which is paid by other users, and that is completely unacceptable. Maximum allowed sessions are 200 per day, and exceeding this limit may result in permanent suspension or termination of your account, unless explicitly allowed by the company.
  • Use our Web Site and/or Services for forwarding email address, which requires that the Service communicate with a mail server that has "grey-listed" the mail server of the Services;
  • Use our Web Site and/or Services to access/share/upload/download illegal content including but not limited to, child pornography or content perceived to be child pornography. The Account of any User found involved in this or any such activity will be suspended immediately without notice;
  • Use our Web Site and/or Services to mask IPs for generating searches on search engines, link building on forums, manual or automated crawling of web Sites and any other such activity that falls under the domain of search engine optimization, forum commenting, or data mining, unless specifically allowed by the company;
  • Use our Web Site and/or Services to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Web Site and/or Service;
  • Use our Web Site and/or Services to collect or track the personal information of others;
  • Use our Web Site and/or Services to spam, phish, harm, pretext, spider, crawl, or scrape;
  • Use our Web Site and/or Services for any obscene or immoral purpose; and/or;
  • Use our Web Site and/or Services to interfere with or circumvent the security features of the Web Site and/or the Services.

Modifying and Terminating our Services

If you are found in violation of our Terms or Services in any way, shape or form, then we might have to take the extreme step of terminating your Account with us, although we’ll be sorry to see you go.

Company reserves the right:

  • To modify, add to, suspend or delete these Terms of Service or other agreements, in whole or in part, at our sole discretion at any time, with such modifications, additions or deletions being immediately effective upon their posting to the Web Site. Your use of the Web Site and/or continued use of the Services after modification, addition or deletion of these Terms of Service shall be deemed to constitute acceptance by you of the modification, addition or deletion;
  • To modify, add to, suspend, or delete any aspect of this Web Site or Services offered by us, in whole or in part, at our sole discretion at any time, with such modifications, additions or deletions being immediately effective. Such modifications, additions or deletions may include but are not limited to content offered, hours of availability, live chat support, e-mail support, number of servers, availability of servers, availability of applications, number of protocols, add-ons, equipment needed for access or use, change of the layout of the Web Site, VPN packages, availability of any feature, promotional offers, and revision to pricing for VPN packages;
  • To refuse to provide access to the Web Site and/or the Services or terminate your Services in violation of any of these Terms or for any reason at any time at our sole discretion. We may, in our sole discretion, limit or cancel a User Account for any reason whatsoever. In the event that we make a change to or cancel an Account, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time your Account was created; however, the failure to do so shall not result in any liability, including liability for lost data deleted, loos of services, any damages, and lost in business, as a result of the Account termination;
  • To introduce new charges, fees or other conditions for use of the Service or parts thereof at any time;
  • To ask you to verify yourself for any reason at any time at our sole discretion.In case you fail to provide sufficient proof of your identity, as requested by us, your Account shall be terminated and no refund shall be applicable;
  • To terminate your account in case if you fail to ensure the security of your Account and prevent unauthorized usage of your Account;
  • To require you to change your password(s) if we believe your password(s) is (are) no longer secure. Neither the company nor its agents shall be liable for any loss or damages of any kind that may arise as a result of the unauthorized use of your Account, either with or without your knowledge; however, you may be held liable for any losses incurred by GZ Systems or another party due to someone else using your Account.

Accuracy, Completeness and Timeliness of Information

  • Though we try to make the Web site and Services available twenty-four (24) hours a day, seven (7) days a week, except for planned down-time for maintenance, we do not warrant that the Web site and Services will be at all times available.
  • We do not warrant that your computer, tablet, and/or smart phone will be able to access and/or support the Web site and/or Services.
  • We are not responsible if information made available on the Web site and/or the Services is not accurate, complete or current. You acknowledge that the Web site and the Services are provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information.
  • We do not warrant that any errors in the Web site and/or Services will be corrected.

Intellectual Property Rights of Others

VPN Anywhere is a firm believer in the intellectual property rights of others and expects you to respect this right. Therefore, we strongly discourage our Users from engaging in any activity that can be construed as copyright and/or trademark infringement. File sharing is allowed on the following servers only: Belgium, Bulgaria, Chile, Costa Rica, Denmark, Germany, Latvia, Luxembourg, Netherlands, Norway, Romania, Russia, Sweden and Turkey

In appropriate circumstances and at our discretion, we may disable and/or terminate the Accounts of members who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others. If we remove your content and/or terminate your Account for infringing someone else's copyright, and you believe we removed it by mistake, we will provide you with an opportunity to appeal.

In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, we will respond expeditiously to claims of copyright infringement committed using our Web Site that are reported to our Designated Copyright Agent.

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Web Site by completing the following DMCA Notice of Alleged Infringement and delivering it to our Designated Copyright Agent. Upon receipt of the Notice, we will take whatever action, in our sole discretion, we deem appropriate, including removal of the challenged material from the Web Site.